Privacy Policy

Privacy Policy Webbet — Our Commitment to Protecting Your Information

Your privacy is webbet's priority. This document transparently explains how we collect, store, use, and protect your personal data each time you use our platform.

Updated: 1 January 2026  |  Version 2.5

Six Core Pillars of the webbet Privacy Policy

Webbet goes beyond mere legal compliance — we genuinely believe that your privacy is a fundamental right that must be fully respected.

Minimum Data Collection

Webbet only collects data that is strictly necessary to provide our services. We do not request excessive information and do not retain data that is irrelevant to platform operations.

Industry-Grade Encryption

All personal data stored and transmitted is protected by 256-bit SSL encryption — the same security standard used by leading banks in Malaysia to safeguard their customers' transactions.

No Data Sales to Third Parties

Webbet does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you alone — it is not a commodity for our business.

Full Control Is Yours

You have the full right to access, correct, or request deletion of your personal data at any time. webbet makes this process easy through our dedicated customer support channels.

Full Transparency in Data Usage

Every purpose for which your data is used is explained in plain, easy-to-understand language — not complex legal jargon. You have the right to know why your data is collected and how it is used.

Data Legal Compliance

Webbet fully complies with applicable data protection legislation, including requirements set by relevant regulatory bodies. Security audits are conducted regularly by independent parties.

This Privacy Policy applies to all services provided by webbet, including the website, mobile app, and any other digital platforms operating under the webbet name. By using any of our services, you agree to the terms set out in this document.

1 Information We Collect

Webbet collects various types of personal information from users to ensure the platform operates smoothly, securely, and in line with individual needs. All data collection is carried out with your consent — either directly when you provide information, or indirectly through your use of the platform.

The types of data we collect include:

  • Identity Information: Full name, date of birth, national ID number (MyKad or passport), and identity document images for KYC verification purposes
  • Contact Information: Email address, phone number, and mailing address
  • Financial Information: Bank account details, credit or debit card information, and transaction records for processing deposits and withdrawals
  • Technical Information: IP address, device type, operating system, web browser used, and access log data
  • Usage Data: Gaming history, betting patterns, game preferences, and interaction records with the platform
  • Communication Information: Records of conversations with our customer support team

Data Minimisation Principle: Webbet only collects data required for the stated purposes. We do not request sensitive information that is irrelevant to the services we provide.


2 How We Use Your Information

The data we collect is used for various legitimate purposes related to the operation of the webbet platform. Each use of data has a solid legal basis — whether grounded in contractual necessity, legal obligation, legitimate interest, or your explicit consent.

Purpose of Use Data Type Legal Basis
Registration & login processing Identity, contacts Contractual requirements
Identity verification (KYC) Identity, official documents Legal obligations
Payment processing Finance, transactions Contractual requirements
Fraud prevention & security Technical, usage Legitimate interest
Customer Support Communications, identity Contractual requirements
Platform improvement Usage data (anonymised) Legitimate interest
Marketing communications Contacts, preferences Your consent

Webbet does not use your data to make automated decisions that significantly affect you without human involvement. Any important decisions relating to your account always involve a manual review by our team.


3 Data Sharing with Third Parties

Webbet does not sell or trade your personal data to any third party. However, there are limited situations where we need to share your data with certain parties to keep the platform running properly:

  • Payment Providers: Transaction information is shared with authorised and licensed payment processors to facilitate deposits and withdrawals
  • Game Software Providers: Minimal game data is shared with game providers to ensure a smooth gameplay experience
  • KYC Verification Services: Identity documents are shared with certified identity verification service providers
  • Legal Authorities: Webbet will disclose data when required by law or a valid court order
  • Independent Auditor: Anonymised statistical data is shared with auditors for compliance and game fairness certification purposes

Confidentiality Agreements: All third parties who receive your data are bound by strict confidentiality agreements. They are only permitted to use that data for the specified purposes and must comply with the data security standards we set.


4 Cookies & Tracking Technologies

Webbet uses cookies and similar tracking technologies to enhance user experience, analyze platform usage patterns, and ensure the security of your session. Cookies are small text files stored on your device when you browse the webbet platform.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality
  • Performance Cookies: Helps us understand how users interact with the platform to improve it. Data is collected anonymously
  • Functional Cookies: Saves your preferences such as preferred language and display settings to deliver a more personalised experience
  • Analytics Cookies: Used to analyse traffic and usage patterns for product and service improvement purposes

You can manage or disable certain cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the webbet platform. For more information on managing cookies, refer to your browser's help documentation.


5 Data Security & Protection Measures

Your data security is the absolute priority of webbet. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure.

The security measures we practise include:

  • Data encryption in transit using TLS 1.3 protocol
  • Data encryption at rest using AES-256 standard
  • Role-based access control (RBAC) to ensure only authorised staff can access sensitive data
  • Continuous security monitoring and intrusion detection systems
  • Regular penetration testing by independent cybersecurity experts
  • Mandatory security awareness training for all webbet staff
  • Clear incident response procedures that are regularly tested

While webbet takes all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that affects you, we will notify you within the timeframe required by applicable law.


6 Your Rights as a Data Subject

As a webbet user, you have a range of rights regarding your personal data. webbet fully respects these rights and provides straightforward mechanisms for you to exercise them. Your rights are as follows:

Right of Access

You may request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request correction of any inaccurate or incomplete data in our records.

Right to Erasure

In certain circumstances, you may request the deletion of your personal data from our systems.

Right to Restriction of Processing

You may request that we restrict how we process your data in certain circumstances.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Object

You may object to the processing of your data for direct marketing purposes or on grounds of legitimate interest.

To exercise any of the above rights, please contact the webbet customer support team via live chat within the platform or by email at [email protected]. We will process your request within the timeframe required by applicable law, typically within 30 days of receiving your request.


7 Data Retention Period

Webbet retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.

  • Active account data: Retained for the duration your account is active and up to 5 years after account closure for audit compliance purposes
  • Transaction records: Retained for a minimum of 7 years in accordance with accounting and tax legal requirements
  • KYC Data: Retained for a minimum of 5 years from the date of last verification or account closure
  • Customer support communication logs: Retained for 3 years for reference and security purposes
  • Technical log data: Retained for 12 months before being automatically deleted

A longer retention period may be required if there are ongoing legal proceedings or active investigations involving your account. In such situations, data will be retained until the matter is fully resolved.


8 Cross-Border Data Transfers

In the course of its operations, webbet may transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, webbet ensures that protections equivalent to Malaysian standards are upheld through lawful transfer mechanisms.

The mechanisms we use to protect data during cross-border transfers include:

  • Binding data processing agreements with all overseas service providers
  • Transfers only to countries or organisations recognised as having adequate data protection standards
  • Standard contractual clauses ensuring Malaysia's data protection standards are maintained

9 Children's Privacy

The webbet platform is for adult users aged 18 and above only. webbet does not intentionally collect or process personal data from individuals under the age of 18. Should we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and discover that your child has registered on the webbet platform, please contact our support team immediately so we can take the appropriate action.


10 Privacy Policy Amendments & Contact Us

Webbet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or updated platform features. Any material changes will be communicated to you via email or a prominent notice within the platform at least 14 days before the changes take effect.

Continued use of the webbet platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically. The latest update date is always displayed at the top of this document along with the version number.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Data Protection Officer Email: [email protected]
Live chat within the webbet platform (available 24/7)
Document Information
  • Updated: 1 January 2026
  • Version: 2.5
  • Language: Malay (ms-MY)
  • Standards: SSL 256-bit, TLS 1.3, AES-256
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Your data is protected by 256-bit SSL encryption and stored in server environments that comply with the highest security standards.

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